Privacy Policy
Puopolo Smallgoods is committed to providing quality products to you, and this policy outlines our ongoing obligations in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles can be obtained from the website of the Office of the Australian Information Commissioner: https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, and phone numbers.
We collect this information in a variety of ways, including through our website, correspondence, telephone or email enquiries, social media interactions, trade or supplier communications, and from publicly available sources or third parties where applicable.
We collect your Personal Information for the primary purpose of providing our products to you, responding to enquiries, processing orders, managing customer and supplier relationships, and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, where you would reasonably expect such use or disclosure.
When we collect Personal Information, we will, where appropriate and possible, explain why we are collecting the information and how we intend to use it.
Use of Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and improve our services.
We partner with Microsoft (including Microsoft Clarity and Microsoft Advertising) to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products and services.
Website usage data is captured using first- and third-party cookies and other tracking technologies to determine the popularity of products and services and to understand online activity. This information is also used for site optimisation, fraud and security purposes, and advertising.
For more information about how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement: https://privacy.microsoft.com/
Sensitive Information
Sensitive information is defined in the Privacy Act to include information about an individual’s racial or ethnic origin, political opinions, religious beliefs, health information, and other similar matters.
We do not generally collect sensitive information. If sensitive information is provided to us, it will only be used or disclosed for the purpose for which it was provided, with your consent, or as required or authorised by law.
Third Parties
Where reasonable and practicable, we will collect Personal Information directly from you. However, in some circumstances we may receive information from third parties. Where this occurs, we will take reasonable steps to ensure you are aware of the information provided to us.
Disclosure of Personal Information
Your Personal Information may be disclosed in the following circumstances:
• To third parties where you have consented to the use or disclosure
• Where required or authorised by law
• To service providers who assist us in operating our business (for example, delivery providers, IT services, or marketing platforms), where necessary
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and from unauthorised access, modification, or disclosure.
When your Personal Information is no longer required, we will take reasonable steps to destroy or de-identify it. However, we may retain certain records for legal, accounting, or regulatory purposes.
Access to Your Personal Information
You may request access to the Personal Information we hold about you, and request corrections, subject to certain exceptions.
To request access or correction, please contact us in writing. We will not charge a fee for access requests, although we may charge an administrative fee for providing copies of records.
To protect your Personal Information, we may require proof of identity before releasing any information.
Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is accurate, complete, and up to date. We take reasonable steps to ensure this. If you believe any information we hold is inaccurate or out of date, please let us know so we can update our records.
Policy Updates
This Privacy Policy may be updated from time to time and will be available on our website.
Privacy Policy Complaints and Enquiries
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your Personal Information, please contact us at:
Puopolo Smallgoods
118-124 Fitzgerald Rd
Laverton North, VIC
3026, Australia
orders@puopolo.com.au
+61 3 9369 3977
We acknowledge and pay respect to the Traditional Custodians of the land, and to Elders past and present, whose wisdom and culture continue to guide us.
10 Feet Tall